ID verification:

Proof of identification is required for first time visitors.

ClassPass Only Clause:

    1.    If you booked through ClassPass, your appointment is non transferable and must be used by the individual who reserved it through the ClassPass platform.

Policies That Apply to All Clients:

A valid government issued photo ID is required upon arrival. The ID must match the name on the reservation.

Clients may not arrive with cigarette, marijuana, or smoke odor on their body, clothing, or belongings.

Clients must arrive freshly bathed and in proper hygienic condition.

Clients under the influence of alcohol will be refused service.

Massage therapy requires a calm, respectful, and professional environment.

Gratuity is not included in service pricing. An 25% gratuity is applied after checkout.

Failure to comply with these policies may result in refusal of service, cancellation of the appointment, and applicable fees.

Informed Consent:

I voluntarily consent to receive massage therapy services from Healing Touch By Tasha. I

understand that massage therapy is provided for relaxation, stress reduction, pain relief, lymphatic support, and general wellness purposes only.

I understand that:

•Massage therapy is not medical treatment

• No diagnosis or guarantees are made

• Massage does not replace care from a licensed medical provider

I agree to communicate any discomfort, pain, or concerns during the session and

understand that I may stop the session at any time.

PAYMENT POLICY BUSINESS HOURS CLIENT RESPONSIBILITY AND AGREEMENT:

Healing Touch By Tasha

This policy is strictly enforced. By booking any service or purchasing any package you agree to all terms outlined below.

Business Hours:

Healing Touch By Tasha operates

Monday through Friday from 8:00 AM to 10:00 PM and Saturday from 10:00 AM to 7:00 PM. Sunday is closed. Appointments must be scheduled within these business hours. Scheduling adjustments will not be made to accommodate individual availability.

Accepted Payment Methods:

Healing Touch By Tasha accepts approved electronic payments and credit cards. Credit cards are accepted only if the card is registered in the name of the individual receiving the service. The name on the card must match the client’s valid government issued photo identification. Third party cards are not permitted. Cards belonging to friends partners spouses or family members will not be accepted unless the cardholder is physically present with valid identification. Failure to meet these requirements will result in declined service.

Payment Requirement:

Full payment is required prior to the start of every session. Mobile appointments must be paid in full before travel begins. Appointments are not confirmed until payment has been successfully received. Failure to complete payment within the requested timeframe will result in automatic cancellation. No exceptions.

Large Payments And Packages:

For larger packages or extended services a deposit will be required to secure booking. Remaining balances must be paid according to the agreed schedule. Split payments must be completed within 3 days. Failure to complete scheduled payments will result in cancellation of remaining sessions and you will be responibile for the full price of discounted service.

Deposits:

All deposits are non refundable. Deposits secure your appointment date and time. If you cancel or fail to complete payment the deposit is forfeited.

Client Responsibility:

Clients are responsible for arriving on time to their scheduled appointment. Travel time traffic conditions and personal scheduling conflicts are solely the responsibility of the client. Late arrivals will result in a shortened session in order to respect the next scheduled client and the full session fee will still apply. Clients are responsible for ensuring sufficient funds are available providing accurate billing information and completing payments on time. Healing Touch By Tasha is not responsible for banking delays declined transactions or transfer limits.

No Refund Policy:

All sales are final. There are no refunds once any portion of a service has been rendered. There are no refunds on partially used sessions or packages. Discounted package pricing is conditional upon completion of the agreed number of sessions. If a client requests cancellation after using any portion of a discounted package sessions already received will be recalculated at the full regular single session rate and deducted from any remaining balance. No exceptions.

Package Validity:

All package deals are non refundable and valid for six months from the date of purchase. Extensions may be granted at the sole discretion of Healing Touch By Tasha.

Limited Refund Consideration:

A refund may only be considered if payment has been made and no services have been rendered and no portion of a package has been used. Any refund consideration is solely at the discretion of Healing Touch By Tasha.

Payment Disputes:

Unauthorized chargebacks payment reversals or disputes after services have been rendered will result in immediate termination of services permanent refusal of future bookings and may result in legal action if necessary.

Agreement:

By booking and submitting payment you acknowledge that you have read understood and agree to this policy in full.

Arrival & Parking:

5444 Yolanda Ave, Suite 107, Tarzana, CA 91356. Underground parking near The Yolanda elevator. Parking is free up to 1.5 hours. No parking validation. Arrive 15 minutes early.

Cancellations & Lateness:

A 24-hour notice is required to cancel or reschedule. Late cancellations and no-shows will be charged 50% of the scheduled service.

Clients arriving more than 15 minutes late will forfeit the session and must reschedule. The deposit will be lost, and a new deposit will be required to book again.

Repeated cancellations or lateness issues may require a full payment in advance for future appointment.

Travel Fee:

Mobile service include a $50 travel fee within 30 miles. Additional mileage beyond 30 miles is charged at $2.30 per mile.

Health Disclosure:

I certify that I have disclosed all relevant medical conditions, recent surgeries, medications, and health concerns. I understand that failure to provide accurate and complete information may increase my risk of injury or adverse reaction. | accept full responsibility for any consequences resulting from incomplete or inaccurate disclosure.

COVID-19 Acknowledgement & Assumption of Risk:

I confirm that I am not currently experiencing symptoms of COVID-19, have not tested positive, and have not knowingly been exposed to COVID-19 within the past 14 days.

I understand that participation in in-person services involves an inherent risk of exposure to infectious illnesses, including COVID-19. I voluntarily assume this risk and release Healing Touch By Tasha from liability related to exposure to infectious diseases.

Audio Recording Notice:

I understand and agree that the treatment room may be audio recorded for safety, quality assurance, and business protection purposes. By checking the box below I agree, and I provide my informed consent to such recording.

Recordings are confidential and are not used for public distribution.

CLIENTS ACKNOWLEDGMENT

By signing below, I confirm that the information provided above is accurate and complete to best of my knowledge.

Photo/Video Consent:

This section applies only to clients receiving lymphatic massage services after lipo/tummy tuck.

I understand that before-and-after photos or videos may be taken for documentation, educational, or marketing purposes. I acknowledge that reasonable efforts will be made to avoid capturing identifiable features such as my face. Media will be used in a professional manner.

By selecting “Yes,” I grant Healing Touch By Tasha permission to use such media for business, educational, and promotional purposes. I understand that I may withdraw consent in writing prior to publication.

INTAKE/CONSENT FORM (MASSAGE)

HEALTH HISTORY

MASSAGE EXPERIENCE:

Mobile Service Only: