HEALING TOUCH BY TASHA

CLIENT POLICY AGREEMENT/ STATEMENT OF MISCONDUCT

ITS IMPORTANT THAT YOU READ THIS CAREFULLY BEFORE YOU SIGN

PLEASE REVIEW ALL INFORMATION CAREFULLY

THIS IS A PROFESSIONAL MOBILE / IN-HOUSE BUSINESS

Healing Touch By Tasha

Client Agreement, Code of Conduct & Policy Acknowledgment

Healing Touch By Tasha is a professional salon open 24/7, with regular business hours from 7:00 AM – 9:00 PM. Services requested outside these hours will incur an additional $250 fee. This is a strictly professional establishment—sexual advances or inappropriate behavior will result in immediate termination of the session, no refund, and a permanent ban.

Booking & Identification

• Legal name must be used when booking—matching your payment method and valid government-issued photo ID.

• Fake names or aliases are strictly prohibited.

• All bookings must be completed online with a valid credit/debit card.

• At your appointment, you must present the card used for payment and matching ID; both will be securely copied for verification.

• Alternate payment options: Zelle, Venmo, Cash App, or cash (arranged in advance).

• Refusal to present proper ID will result in cancellation and forfeiture of your deposit.

Professional Standards

• Only professional, services are provided.

• Any misconduct will result in permanent banning and may be reported to authorities.

• Services may be refused at any time to maintain safety and professionalism.

Confidentiality & Safety

• Client information is confidential.

• Surveillance is in place; doors remain locked during sessions.

• If you feel uncomfortable at any point, you may end the session at anytime. No refunds.

Cancellations & Lateness

• 24-hour notice required to avoid a 50% cancellation fee.

• No-shows or late cancellations: $75 fee.

• More than 15 minutes late = appointment canceled, deposit forfeited.

• Frequent cancellations require prepayment for all future bookings.

Deposits & Scheduling

• 50% non-refundable deposit required to confirm all bookings.

• No walk-ins; all appointments must be scheduled in advance.

• Separate email required for each person when booking multiple clients.

Arrival & Parking

• Arrive at least 15 minutes early to allow time for parking.

• Street parking is available starting from Redwing Street off of Yolanda Avenue—do not park on the side marked “No Parking.” Read all parking signs carefully. Healing Touch By Tasha is not responsible for vehicles that are ticketed or towed.

• A parking structure is also available: 1.5 hours free, 1.5–2 hours = $3, each additional hour = $1.50.

• Upon arrival, text arrived. You may use the elevator or stairs to reach the 2nd Floor, Suite 209.

Refund Policy

• All sales are final—no refunds.

• Concerns must be addressed before service.

Legal Compliance

• Intake forms are legal documents; names must match valid ID.

• Senior massage is available only to clients 65+ with proof (valid ID).

Acknowledgment:

By booking, you agree to all terms above. If you do not agree, do not schedule an appointment.

CHARGEBACK POLICY-HEALING TOUCH BY TASHA

If you receive a discount and complete a service, and later dispute the charge through your bank or payment processor, you will be charged the full price of the service.

If you knowingly:

• Booked a service.

• Were present and received the service 

• Used your card for the deposit or checkout  

• And the card was stored with your consent or through the platform used (e.g. Vagaro) then falsely disputing the charge may be considered fraudulent activity.

Disputing a legitimate charge to avoid paying is chargeback fraud.

What Happens If You Dispute a Valid Charge:  

• You may be banned from booking future services.   You may be charged the full, non-discounted rate.

• You may face legal action, including a small claims court filing.  

• Your information may be submitted to the payment processor for abuse of the system.

This includes claims such as: 

• "The card wasn't present" (when you completed checkout digitally or signed in person)

• "I didn't authorize the charge" (when you booked, signed documents, or used your account)  

• Using fake names or misleading information during the booking process

We document all client interactions, including:  

• Booking logs 

• Check-in/check-out time

• Signed intake and consent forms 

• Payment device history  

• Surveillance (if applicable)

Legal Notice:

Making a false claim about a service or transaction may be considered theft of services and/or fraud, which is subject to civil and criminal penalties. We reserve the right to pursue the matter through legal channels if necessary.

PHOTOS/VIDEOS CONSENT

Photo/Video Consent Form

(Only for Lymphatic Post-op before and after pictures)

I authorize Healing Touch by Tasha to take photos/videos of my treatment for before-and-after documentation. These images may be used for marketing, advertising, or educational purposes on platforms such as social media and promotional materials.

Participation is optional. If I prefer not to be photographed, I can opt out by selecting "No" in the questionnaire. If I select "Yes," my face, scars, and tattoos will not be shown, and images will only be used if necessary for before-and-after comparisons.

Checking "Yes" grants permission for professional and appropriate content, but no photos/videos will be taken during the massage. I acknowledge that my participation is voluntary, and I will not receive compensation.

COVID-19/LIABILITY WAIVER FORM

In an effort to prevent the spread of COVID-19 and reduce the potential risk of exposure to our clients, staff, and community, Healing Touch By Tasha is implementing precautionary measures including this required waiver and screening process. Your participation is essential and appreciated as we continue to prioritize health and safety.

Health and Safety Compliance

Assumption of Risk:

I acknowledge that despite all efforts to reduce exposure, there is still a risk of contracting COVID-19 when entering any public or shared space, including this spa. I voluntarily assume all risks related to exposure to COVID-19 or other contagious conditions by choosing to participate in services offered by Healing Touch By Tasha.

Waiver and Release of Liability:

I hereby waive, release, and forever discharge Healing Touch By Tasha, its owners, employees, contractors, and affiliates from any and all claims, liabilities, demands, lawsuits, damages, costs, or expenses that may arise from exposure to COVID-19 or any complications related to it during or following my participation in the following services:

Body sculpting, wood therapy, laser lipo, radio frequency, vacuum radio frequency, vacuum therapy, ice sculpting, infrared therapy, Swedish massage, deep tissue massage, sports massage, geriatric massage, pregnancy massage (pre-labor, 38-40 weeks only), ultrasound cavitation, foot detox, hand therapy, sauna blanket treatments, facial massage, lymphatic drainage massage (post-op), lymphatic massage, detox wraps (foot), and all other massage services.

No Future Claims:

I agree not to assert or initiate any legal claims against Healing Touch By Tasha or its staff regarding any illness, injury, or damages resulting from COVID-19. This waiver is valid from the date signed and applies to all future visits.

By initialing below, I acknowledge and voluntarily agree to the following information above 

CREDIT CARD CONSENT

By providing your credit or debit card information to Healing Touch By Tasha, you acknowledge and agree to the following:

1. Cardholder Responsibility – By placing your card on file, you authorize its use for current and future services, whether or not you are physically present at the time of the transaction. 

2. Authorization Without Physical Presence – Your card may be charged for services rendered without the physical card present. You accept full responsibility for all such transactions.  

3. No Merchant Presence Requirement – Healing Touch By Tasha is not required to be physically present to process a transaction once your card is stored on file and this consent is signed.

4. Signature as Consent – Your signature confirms you are the authorized cardholder and consent to charges for any services booked under your name or by someone you have permitted to use your information.

5. Indemnification – You agree to hold Healing Touch By Tasha harmless from disputes, chargebacks, or unauthorized claims when your card is voluntarily stored on file under this agreement.  

6. Third-Party Card Use – If using someone else’s card, you must provide a copy of their valid identification and a signed letter granting permission for the transaction.

   
   

IF YOU ARE USING A CREDIT CARD, PROVIDE THE LAST FOUR DIGITS OF THE CARD AND A COPY OF THE CARD SHOWING YOUR NAME AND THE LAST FOUR DIGITS ONLY.

DO NOT SHOW THE FULL CARD NUMBER.

IF YOU ARE NOT USING A CREDIT CARD, ENTER FOUR ZEROS (0000) AND UPLOAD A BLANK IMAGE.

MOBILE POLICY/TRAVEL FEE POLICY  

Travel Radius & Fee Structure:

Healing Touch By Tasha offers mobile services for your convenience.

Travel fees are calculated based on distance from our base location.

• First 15 miles: Flat rate of $30

• Each additional mile after 15 miles: $1.50 per mile

Payment Terms:

• Travel fees are separate from the service total

• Full travel payment must be paid in advance to confirm your mobile appointment

Cancellations While In Transit:

If you cancel while I am already in route to you, a $75 cancellation fee will apply in addition to the non-refundable travel fee.

By booking a mobile session with Healing Touch By Tasha, you acknowledge and agree to abide by this Client/Pet Policy. Thank you for helping maintain a professional, safe, and relaxing environment!

PETS;

If you have any pets please make sure they are put away and not in the service area.

INTAKE/CONSENT FORM MASSAGE